Patients online
WhatsApp Assistant
The hospital’s WhatsApp Business number answers patients: verifies them by national ID, replies to appointment, result and bill questions from their own record only, takes booking requests, hands over to the help desk, and stops when asked. Rules in Arabic and English; the AI agent answers what the rules do not.
For:ReceptionCall centreAdministration
Where:Patients › WhatsApp · Configuration › Settings › WhatsApp
Before you start
- Meta credentials
- Patients › Configuration › Settings › WhatsApp: the phone number id, the access token and the webhook verify token from the Meta app; the webhook URL is /gomed/whatsapp/webhook.
How to
Read and take over a conversation
- Patients › WhatsApp: conversations with the patient identified, the last messages and whether the assistant or a person is answering.
- Take over: your replies go out on the number; Hand back returns it to the assistant.
Simulate before going live
- Patients › WhatsApp › Simulate: type as a patient would; see the verification, the answers and the hand-offs without a live number.
See also: SMS Messages Help Desk Dashboards, Reports & AI Assistant