Front office
Practitioners, Departments & Services
Every doctor, nurse and technician who acts on a record is a practitioner: a specialty, a department, a licence, a consultation fee and a login. The service catalogue is the price list every department bills from.
For:AdministrationHRMedical director
Where:Practitioners › Practitioners · Patients › Configuration › Departments · Service Catalogue
Practitioners by department and specialty, with their consultation service.
How to
Add a practitioner
- Practitioners › Practitioners › New.
- Name, specialty, department, licence number and expiry, phone.
- Choose the consultation service (the fee the desk charges for a visit with this practitioner).
- Link the user account so “My visits” and the doctor fee statement work: field User.
- Add the weekly schedule under Appointments › Schedules.
Create or retire a department
- Patients › Configuration › Departments › New; give it a code (used on reports and the queue screen) and a manager.
- Archive a department that closes; its history stays.
Maintain the service catalogue
- Patients › Configuration › Service Catalogue.
- Each service has a category, a kind (consultation, procedure, lab, radiology, bed, surgery), the standard price and the product it posts to in accounting.
- Payer tariffs are set on the payer’s pricelist under Insurance, not here.
- A service used by the laboratory or radiology is linked from its test or exam, so ordering it charges it.
Track licences and credentials
- Practitioners › Credentials: licence, board certification, BLS/ACLS, with expiry dates.
- The dashboard lists credentials expiring in 60 days; an activity is raised for HR.
See also: Appointments, Queue & Teleconsultation Bills, Charges & Cashier Staff, Roster, Attendance & Payroll