Records, quality & support
Ambulance, Diet, Housekeeping, CSSD & Mortuary
The departments that keep the clinical ones running: ambulance trips with the vehicle and the crew, diet orders per admitted patient feeding the kitchen and the meal menu, housekeeping requests and bed cleaning, sterilisation sets with their cycles, and the mortuary register.
For:Support servicesDietitiansHousekeepingCSSDMortuary
Where:Support Services › Ambulance · Diet Orders · Housekeeping · CSSD Sets · Mortuary
An ambulance trip: type, vehicle, crew, times and the charge.
How to
Dispatch an ambulance
- Support Services › Ambulance › New trip: type (emergency, transfer in, transfer out, discharge), patient, pickup and destination, vehicle, crew.
- Dispatched, arrived, completed stamp the times; the trip is charged if billable. With the Traccar integration the vehicle’s position shows live.
Order a diet
- On the admission (or Support Services › Diet Orders): regular, soft, liquid, diabetic, low salt, renal, nil by mouth; allergies pulled from the file.
- The kitchen sees the list per ward and meal; the patient orders dishes allowed by the diet on the portal or the app.
Clean a bed and handle housekeeping requests
- A discharged bed appears under Housekeeping as “to clean”; Done returns it to free on the bed board.
- Spills, waste, linen: Housekeeping › Request; assigned and closed by the supervisor.
Sterilise and issue sets
- CSSD Sets: each instrument set with its contents; a cycle (autoclave, load, indicator result) per sterilisation; issued to a theatre or ward and returned for reprocessing.
Keep the mortuary register
- Mortuary › New on a death: received, the compartment, the release to the family or the authority with identity checked and the time.
See also: Admissions & Bed Board Operation Theatre Purchasing, Stock & Maintenance