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Records, quality & support

Quality & Incidents

Incident reporting with severity, root cause and corrective actions; infection surveillance with device days and rates; accreditation self-assessments against checklist templates; the quality dashboard with the indicators the accreditor asks for.

For:Quality officersInfection controlDepartment heads

Where:Quality › Incidents · Infection Surveillance · Accreditation Self-assessments · Configuration › Checklist Templates

An incident: what happened, severity, root cause and the actions.
An incident: what happened, severity, root cause and the actions.

How to

Report and investigate an incident

  1. Quality › Incidents › New (anyone can report): type (fall, medication error, transfusion reaction, needle-stick, complaint…), when, where, who was involved, what happened.
  2. The quality officer classifies severity, investigates, records the root cause and assigns corrective actions as activities with owners and deadlines.
  3. Close when the actions are done; the trend is on the dashboard.

Run infection surveillance

  1. Infection Surveillance › New per case: the infection, the site, the device (central line, catheter, ventilator) and its days, the organism, the ward.
  2. Device days come from the ICU lines-and-tubes record where it is used; rates per 1,000 device days are on the dashboard.

Self-assess for accreditation

  1. Configuration › Checklist Templates: the standards and their items.
  2. Accreditation Self-assessments › New: the template, the assessor; score each item compliant, partial or not, with evidence.
  3. The score per chapter and the gaps are the work plan.

See also: Intensive Care Charting Nursing Station & Barcode eMAR Help Desk

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