Front office
SMS Messages
Confirmations when an appointment is booked, a reminder the day before, “your turn is near” from the queue, and “results ready” from the laboratory and radiology — in Arabic or English by the patient’s language, through any HTTP SMS gateway. A patient can opt out.
For:ReceptionAdministration
Where:Appointments › SMS Messages · Configuration › SMS Templates
Before you start
- Gateway
- Patients › Configuration › Settings › SMS gateway: switch on, then paste the provider’s send URL, method, headers and body from its documentation, with {to}, {text} and {sender} where the number, the message and the sender go. Off, messages are composed and logged as simulated.
- Country code
- Prefixed to local numbers that start with 0.
- Templates
- Four ship; edit the wording and the Arabic body under SMS Templates.
How to
Send a message by hand
- Appointments › SMS Messages › New: patient, template or free text; Send.
- Or from a patient, ⚙ › Send SMS.
Read the log and retry a failure
- SMS Messages lists every message with its status: queued, sent, failed, skipped (opted out), simulated.
- Open a failed one to read the gateway’s error; fix the number or the gateway and click Retry.
Opt a patient out
- On the patient form tick “No SMS”. Messages for that patient are logged as skipped and never sent.
Questions the desk asks
Reminders did not go out.
Check the “GoMed SMS: appointment reminders” scheduled action is active under Settings › Technical › Scheduled Actions, and that the gateway is on.
See also: Appointments, Queue & Teleconsultation WhatsApp Assistant Laboratory & Specimens